Refund Policy

At Fresh Face Forward, we want you to love what you ordered. If something isn’t right, we’re here to help.

Returns Eligibility:
We accept returns for eligible items within **30 days of delivery**.
To be eligible for a return:
- Item must be unused, unworn, and in its original packaging
- The item must be in the same condition as when you received it
- You must provide proof of purchase

Non-returnable items (unless damaged/defective or incorrect):
- Final sale items
- Gift cards
- Items marked non-returnable
- Opened/used beauty or personal care products (for hygiene and safety reasons)

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We’ll work with the supplier to resolve it and, when approved, we’ll offer a replacement or refund.

Return Process:
To start a return, email us at Walkster@freshfaceforwardshop.com with your order number and the reason for the return.  If your return is approved, we’ll send return instructions.

Because we ship from multiple suppliers, return addresses may vary by item. Please do not send returns to the address on the package unless we confirm it’s the correct return location.

Return Shipping Costs:
- If the return is due to our error (wrong, damaged, or defective item), we’ll cover return shipping when applicable.
- For all other approved returns, return shipping costs are the customer’s responsibility.

Original shipping fees (if any) are non-refundable.

Refunds:
Once your return is received and inspected, we’ll notify you of approval or rejection.  
If approved, your refund will be issued to your original payment method. Refund timing depends on your bank/payment provider, but it typically posts within 5–10 business days after approval.

Exchanges:
We don’t offer direct exchanges. If you’d like a different item, please place a new order and request a return for the original item (if eligible).

Cancellations:
If you need to cancel an order, contact us as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it.

Contact Us:
Email: Walkster@freshfaceforwardshop.com


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