Shipping Policy
Last updated: July 8, 2026
Fresh Face Forward partners with trusted suppliers (including Modalyst suppliers) to ship products directly to you. This allows us to offer a wider selection of items while reducing waste and storage needs.
Processing Time:
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking details when available.
Shipping Times:
Because items ship from supplier locations, delivery times can vary by product and destination.
Estimated delivery times:
United States: 5–15 business days
International: 10–25 business days
Delivery times are estimates and may be affected by carrier delays, weather, customs processing, or peak seasons.
Split Shipments:
If you order multiple items, they may ship separately and arrive in different packages (especially if they come from different suppliers). You won’t be charged extra shipping for split shipments unless stated at checkout.
Shipping Rates:
Shipping costs (if applicable) are displayed at checkout before you complete your purchase.
Tracking:
Tracking is provided for most orders. If tracking isn’t available for a specific item, we’ll still email you shipping confirmation once it leaves the supplier.
Address Accuracy:
Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, we may need to charge a reshipping fee.
Customs, Duties & Taxes (International Orders):
International orders may be subject to customs fees, duties, or taxes charged by your country. These charges are the customer’s responsibility and are not included in the item price or shipping cost.
Delays:
If your order is delayed beyond the estimated timeframe, contact us and we’ll do our best to help.
Lost or Missing Packages:
If your tracking shows “delivered” but you haven’t received your package, please check with your local carrier and neighbors first. If it’s still missing, contact us within 7 days of the delivery scan so we can assist.
Contact Us:
Questions about shipping?
Email us at Walkster@freshfaceforwardshop.com